EV Tours & Charter terms and conditions

Charter Service Booking

Your Booking

All bookings are confirmed when an email is sent by EV Tours & Charter from info@evtours.com.au and a deposit is paid in full.

Payment

A non-refundable booking fee of 30% is required to secure your vehicle for any charter booking: However the remaining balance must be paid 10 business days prior to the journey.

Cancellation Fees

• 30% of the total if cancelled less than 10 business days prior.
• 50% if cancelled less than 48 hours prior.

Adding Extra Stops

Additional charges for extra stops are based on time and distance from the previously quoted journey. This amount is not yet known until the location of the extra stop is revealed. You will be invoiced accordingly.

Overtime Charges

Overtime/waiting rates are charged at $41.25 inc GST ($165 inc GST per hour) per 15 mins (vans/minibus/bus/coaches).

Private Tour Booking

Payment

A non-refundable booking Fee of 30% is required within 10 business days of receiving your Quote & Confirmation email to secure your private tour date. We require this as it’s very important for us to schedule your venue selection as soon as possible and pay for any tastings/lunches in advance. The remaining balance is required to be paid 10 business days prior to your tour.

Cancellation Fees

• 30% of the total booking amount if you cancel less than 10 business days prior.
• 50% of the total booking amount if you cancel less than 48 hours prior.

Please Note

The majority of our bookings are made significantly in advance of a tour date. EV Tours & Charter may accept bookings on shorter notice, however if your tour date is less than 30 days away a 50% deposit must be paid within 5 business days of receiving a confirmation email. The remaining balance is required 5 business days prior to the tour date.

Any reduction in attendee numbers for group bookings will not be refunded. Tour dates cannot be changed unless discussed prior otherwise.

A 10% surcharge is payable for any tour taking place on a public holiday. We only accept Bank Transfer Payments.

Pickups & Drop Off

You must arrive at the pick-up point nominated by EV Tours & Charter 15 mins prior to the designated departure time. It is essential that tours run to schedule as wineries reserve the right to refuse a booking if a customer is late.

If you are not at the pick-up point at the designated time and miss your tour you will not be entitled to a refund.

All Bookings

Itinerary Confirmation

Your itinerary will be sent to you prior to your booking. You are required to review the document and confirm that all details are correct. Any changes to the itinerary must be communicated to us at least 5 days in advance. Additional charges may apply for any modifications. Prompt response is required for confirmation. If no response is received, we will proceed with the most up-to-date itinerary provided.

Alcohol Consumption

EV Tours & Charter as well as the wineries/venues we attend do not tolerate intoxicated and disruptive behavior. EV Tours & Charter holds a B.Y .O license which permits customers to drink beverages from the first pick-up location to the first drop off point. For the remainder of the time, any alcohol brought by the customer must be placed away and will be returned to you at the end of the tour. Customers drinking alcohol on board EV Tour & Charter vehicles outside of the times described above will have their alcohol confiscated. It is your responsibility to read and obey the liquor licensing code of conduct which is provided to you at the time of confirmation of the booking. It is also displayed in the EV Tour & Charter vehicle.

Only cans and plastic cups to be used on board our vehicles, no glass bottles for safety. (We do provide plastic cups on board for your group)

Behavior

If you do not comply with the directions of an EV Tour & Charter employee, the tour will be stopped immediately. EV Tours & Charter will arrange for a taxi or ride sharing service to return you to your pick-up location (at your expense). No refunds will be given in the event that a tour is stopped because of intoxicated or disruptive behavior. Please note: that in respect of Hens and Bucks parties, rude attire or paraphernalia cannot be taken with you into the wineries/venues we attend. Smart casual dress is required at all times.

Damage/Cleaning Fees

You will be liable for any Damage/Cleaning Fees caused to EV Tours & Charter vehicles by you or your guests. You will be liable for the costs of repair and invoiced accordingly.

(Cleaning fee $150.00 + GST)

If a bond has been taken for a booking, it will only be returned to a customer at the conclusion of a booking and only if there is no damage to the EV Tour & Charter vehicle. If damage has occurred the bond will be used to cover the cost of any repairs to the vehicle, following which any surplus will be returned to you.

Belongings

You are fully responsible for belongings brought along on a tour/charter. EV Tours & Charter takes no responsibility for lost or damaged items.

Alterations to itineraries

EV Tours & Charter reserves the right to alter a tour itinerary and use other providers if necessary. EV Tours & Charter may arrange for suitable alternative transportation in the event there is a shortfall in vehicle availability.

Photography

1. EV TOURS PTY LTD may record my image, voice, biographical material or other information about me on photographs, or any other media for audio and visual only reproduction.
2. EV TOURS PTY LTD may use photographic, video, or digital images in which I appear, or in which my voice, biographical material or other information concerning me is used, in publications (including but not limited to brochures, booklets, videotapes, reports, press releases, websites, and exhibits) (‘the Publication’) for the purposes of information, pro motion, public relations and fund-raising connected with EV TOURS PTY LTD.
3. The Publication and/or Reproduction will be edited at the EV TOURS PTY LTD sole discretion; EV TOURS PTY LTD may incorporate any part of the recording of me in the Publication/Reproduction.
4. I will not retain any rights, including copyright, or interest in the Publication/Recording. 5. I will receive no payment for the use or recording of my image, voice, biographical material or other information by EV TOURS PTY LTD.
5. I release and indemnify EV TOURS PTY LTD from any loss, damage, cost, expense, or claim arising out of the use of my image, voice, biographical material or other information about me, including action for defamation, libellous material, breach of privacy, or copyright.

Privacy Policy

When contacting EV Tours & Charter through our web form you may be asked to provide contact details including your name, email address and phone number. The website may also automatically receive general information that is contained in server log files, such as your IP address, and cookie information.

This is personally identifiable information (referred to as data below).

EV Tours & Charter will not sell your data and will endeavor to prevent your data being made available to third parties without your consent, unless required to do so by law.

In the event you choose to use links displayed on this website to visit other websites, you are advised to read the privacy policies published on those websites. Our website may set and use cookies to enhance your user experience; for example, to remember your personal settings. These cookies do not contain any data.

Changes may be made to this policy from time to time. You will be notified of substantial changes to this policy through an announcement on the website.